Retail Report: The Fastest Way to Lose Consumers

What makes customers stay—and what drives them away?

This report, brought to you by Retail Week and Zeta Global, uncovers insights from 1,000 shoppers on their preferences, concerns, and behaviours. Discover how to use AI, personalisation, and data responsibly to build trust and loyalty.

In this report you will:

• Master the new rules of engagement with insights from real shoppers.
• Learn to use AI and data effectively for better marketing.
• Build loyalty with personalised offers that truly resonate.
• Avoid mistakes that drive customers to competitors.
• Learn how top retailers like Amazon and Sainsbury’s are leveraging AI and personalization to elevate customer experiences.

Above all, discover the fastest way to win customers and keep them coming back.

Download the full report now!